At want, we believe the best connections, romantic or platonic, are built on trust, respect, and genuine understanding. These terms aren't just legal requirements; they're our shared commitment to a safe, respectful community. We've written them in plain language because transparency matters. If anything isn't clear, contact team@wantconnection.com.
By using want, you agree to these terms. If you don't agree, please don't use our service. We may update these terms, and we'll notify you of significant changes.
Everyone is identity verified (ID and a selfie) with Sumsub before any chat opens, so verification happens before anyone talks. We may suspend accounts where identity cannot be verified. This helps us ensure everyone is real and safe.
You must be 18+ to use want. You're responsible for account security and all activities under your account. Choose a strong password and don't share login credentials. We may suspend or terminate accounts if age or identity cannot be verified.
Memberships and intro credit packs are bought inside the app, through the App Store or Google Play, and are processed by our subscription provider, RevenueCat. Event tickets are sold through Ticket Tailor and processed by Stripe. These payments cover access to the platform and premium upgrades, not specific interactions or introductions.
Membership subscriptions renew automatically at the selected billing interval unless cancelled. By purchasing a subscription, you agree that your membership begins immediately. You acknowledge that your right to cancel within 14 days may be affected once premium access has been activated. Refunds are only available where required under applicable consumer protection laws.
You may cancel at any time from your account settings. Your membership will remain active until the end of your current billing period. For full details, see our Billing & Cancellations page.
Tickets are non-refundable. If we cancel an event, for example due to weather or venue issues, we will offer a refund or a place at another event. Refunds are otherwise only available if there is a technical error or during system testing.
We're here to spark meaningful connections using smart technology that looks at what matters to you, like your values and interests, to suggest introductions. These suggestions are a starting point; always check in with your own instincts about who feels right for you. We can't promise every connection will click, in-person meetups will always be safe, or our tech will get every suggestion spot-on. Curious about how we use smart technology? See our Privacy Policy for details.
By attending want events, you agree: You are responsible for your conduct and safety. First meets should occur in public spaces. want is not liable for personal injury, loss, or third-party actions. Venues and external providers may have additional terms.
Follow our House Rules to keep want safe and respectful. We have zero tolerance for harassment, hate speech, or abuse. Using want for adult, sexual, or transactional purposes is not allowed and will lead to a permanent ban. We may issue warnings, temporary suspensions, or permanent bans as needed.
We may scan and review chats for safety or policy breaches (e.g., harassment, illegal content, spam). We reserve the right to suspend or delete accounts violating these terms or our House Rules.
We strive to keep want available 24/7, but we cannot guarantee uninterrupted service due to maintenance, updates, or technical issues. want is provided "as is" without warranties. We work to improve the service, but we cannot guarantee it will always meet your specific needs.
want's design, features, and content are protected by intellectual property laws. You're welcome to use our service, but please don't copy, distribute, or create derivative works based on want without permission.
To the fullest extent permitted by law, want is not liable for: Personal injury, property loss, or damages from introductions, events, or conversations. Outcomes of connections or third-party actions. Our liability is limited to the amount you've paid for want services.
You can delete your account at any time through your account settings. We may terminate accounts that violate these terms or pose a risk to our community. Upon termination, we'll delete your data per our Privacy Policy, though some information may be retained for legal or safety purposes.
These terms are governed by the laws of England and Wales, with disputes under UK court jurisdiction. We prefer to resolve issues through conversation; contact team@wantconnection.com first.
1 September 2025: Added community note, subscription/refund policy, AI section with community tone, event waivers, moderation details, service availability, intellectual property, referenced House Rules. 18 October 2025: Updated date and minor clarifications for readability. 12 February 2026: Added formal Subscription & Cancellation clause, separated event ticket policy, linked to Billing & Cancellations page. 24 September 2026: Identity verification now happens before any chat opens.